Companies that grow people, grow profits. Companies that shrink people, shrink profits… Look at the investment in human assets to make sure it’s enough – Tom Connellan, Inside the Magic Kingdom
Make all your important jobs better jobs. Make every position that involves any contact with your customers at all a really, really good job. Pay better than average wages; pay to have employees’ uniforms cleaned for them; provide a good working environment; offer significant spontaneous, unexpected, varied rewards and recognition. Create jobs people really want and that good people won’t want to lose.
Why should you do all this?
Not to be a generous soul. Not to be liked. Not to win some award. So that your bloody axe is feared and you can be fearless in swinging it.
-Dan Kennedy, NO BS to Ruthless Management of People and Profits